How can we help?
Browse help topics, read setup guides, or reach our support team directly.
Getting started
Create your account and launch your first chatbot.
Training & knowledge
Website crawling, documents, FAQs and PDFs.
Live chat & takeover
Handing conversations from AI to your team.
Popular questions
How does website scraping work?
You add your website URL and CreerConnect crawls the public pages, respecting robots.txt and rate limits. Content is cleaned, chunked, embedded and indexed for retrieval.
How long does AI training take?
Most small and mid-size websites finish training within a few minutes. Larger sites with thousands of pages can take up to an hour.
Can I customize chatbot responses?
Yes. Welcome messages, quick tag replies, fallback behaviour, colors and avatar are all customizable from the dashboard.
How do agents take over chats?
When a visitor clicks Connect to Human or an agent claims a chat, the conversation moves to the agent inbox with the full history preserved.
Still need help?
Our support team replies within one business day. Live chat is available Mon–Fri, 9am–6pm IST.