Lead Generation
Engage every website visitor instantly, answer buying questions 24/7, and let your team take over high-intent conversations from the CreerConnect dashboard.
Learn more Customer Insights & Feedback
Hear what your customers are really asking
Every conversation is a piece of unfiltered feedback. CreerConnect's analytics dashboard turns chats into insight on sessions, resolution rates and the topics people care about most.
Conversation analytics is the practice of measuring and analysing chatbot conversations to understand customer needs, spot content gaps and improve support quality.
The problem
Customer needs are hidden in scattered conversations
- Surveys get low response rates and miss the real questions.
- Support insights are buried in inboxes nobody has time to read.
- Content gaps on your site go unnoticed.
The CreerConnect solution
Analytics built from real conversations
Track chat sessions, resolution rates and popular topics in real time. Review conversation history to see where the AI did well and where a human had to step in, then improve your content accordingly.
- Real-time sessions and conversation counts
- Resolution rates
- Popular topics
- AI vs. human-handled conversations
Benefits
Why teams choose Customer Insights & Feedback
Find content gaps
Repeated questions show what your site doesn't explain.
Measure improvement
Watch resolution rates as you refine content.
Customer-centric decisions
Prioritise based on what people actually ask.
Executive overview
Key metrics at a glance in one dashboard.
Product preview
Customer Insights & Feedback in action
Illustrative interface with sample data.
app.creerconnect.com/dashboard
Overview Conversations Agent inbox Websites Analytics Chatbot settings
Executive overview● Live
Chat sessions2,914 ▲ 23%
Conversations487 ▲ 12%
Agent takeovers36 live
Conversations this week
Popular topics
How it works
How Customer Insights & Feedback works
Simple steps from setup to results.
Step 1: Conversations happen
Visitors chat with your AI and agents.
Step 2: Metrics update
Sessions, resolutions and topics are tracked.
Step 3: Spot patterns
See recurring questions and handoff reasons.
Step 4: Improve
Update content and knowledge to close gaps.
FAQ
See all FAQs Customer Insights & Feedback FAQs
What analytics does CreerConnect provide?
The dashboard tracks chat sessions, new conversations, agent interactions, resolution rates and popular topics, with an executive overview of AI performance.
Are analytics included in the trial?
The Trial plan includes a dashboard preview. Full analytics are included in the Monthly and Yearly plans.
Related features
Live Chat & Human Takeover
Let AI handle routine questions and hand conversations to a human agent in one click, with the full chat history preserved.
Learn moreAI Chatbot
Build an AI chatbot that learns from your website, documents and FAQs, then answers customer questions instantly, 24/7, with human handoff when needed.
Learn moreLaunch Customer Insights & Feedback on your website today
Start free in minutes. No credit card, no code, and your team stays one click away.